Thank you for reaching out and for choosing Catherine Deane!
I am sorry to hear that the garment was not the right fit and that you will be returning your item.
To initiate the return/exchange please visit our delivery & returns page HERE or follow the steps below:
RETURNS
- We offer a free charge 14-day returns service.
- To return an order, follow the steps below:
- Attach the return label you received with your delivery to the package.
- Contact your local FEDEX office and quote the waybill number.
- Request for a driver to collect your parcel (this is free of charge)
- The waybill number is the long number found, under the barcode, on the return label.
- PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)
To request a new label or for any other enquiries, please contact our customer service team by emailing customercare@catherinedeane.com
For more information on how to return your garment with FEDEX please check their website HERE
Do let us know if there is anything else we can help you with?
Kind Regards,