Thank you for reaching out and for choosing Catherine Deane! 


I am sorry to hear that the garment was not the right fit but we would love to assist in getting the right size garment to you ASAP.


To initiate the return/exchange please visit our delivery & returns page HERE or follow the steps below:


Exchanges: 

  • Should you wish to exchange an item, you can contact us prior to returning the item, to check the availability of the desired exchanged item.
  • Exchanges are only available for size exchanges in the same product.
  • Should no size be available, the product needs to be returned and refunded and a new order will need to be placed.
  • Should we have the item available in stock, please fill in the returns card to initiate the exchange process. 
  • The original order needs to be returned within 14 days returns period in perfect condition, with no damages or marks to receive the exchange.
  • Once the item has been processed by our logistics team as back in stock, we will ship out the new item to you.
  • You will receive tracking information via email of the new shipment. 
  • Exchanged items have complimentary shipping.
  • We do not provide a returns label for an exchanged item, as these items are not returnable, however this does not affect your statutory rights.
  • If you wish to return an exchanged order, this is at your own cost and responsibility. 
  • For exchanges, refunds or advice, please contact customer care by emailing customercare@catherinedeane.com

RETURNS

  • We offer a free charge 14-day returns service.
  • To return an order, follow the steps below:
  1. Attach the return label you received with your delivery to the package.
  2. Contact your local FEDEX office and quote the waybill number.
  3. Request for a driver to collect your parcel (this is free of charge)
  4. The waybill number is the long number found, under the barcode, on the return label. 
  • PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)

To request a new label or for any other enquiries, please contact our customer service team by emailing customercare@catherinedeane.com

For more information on how to return your garment with FEDEX please check their website HERE

Do let us know if there is anything else we can help you with?


Kind Regards, 


ARTICLE PROPERTIES