FAQ

Booking a Showroom Appointment
Thank you for reaching out and for choosing Catherine Deane ❤ We would love to have you and your bridal party join us for your first bridal fitting ? ...
Tue, 28 Dec, 2021 at 7:54 AM
Exchange - My Garment is too big or too small (UK)
Thank you for reaching out and for choosing Catherine Deane!  I am sorry to hear that the garment was not the right fit but we would love to assist...
Tue, 28 Dec, 2021 at 7:55 AM
How long until I receive my refund?
Thank you for reaching out and for choosing Catherine Deane ❤  Refunds can take up to 14 working days to show in your account, once the item has been pr...
Tue, 28 Dec, 2021 at 8:00 AM
Do you do any alterations?
Thank you for reaching out and for choosing Catherine Deane ❤ Unfortunately, we do not offer any in house alterations, please see below details of two t...
Tue, 28 Dec, 2021 at 8:01 AM
Customers from the EU
Thank you for reaching out and for choosing Catherine Deane!  We are not currently making shipments to the EU from our online store due to logistical is...
Tue, 28 Dec, 2021 at 1:07 PM
Sizing Guide & Return Policy - UK
Thank you for reaching out and for choosing Catherine Deane!  The “dress name/item” is such a gorgeous choice ?   Please see below the sizes guides fo...
Tue, 28 Dec, 2021 at 1:08 PM
Sizing Guide & Return Policy - USA
Thank you for reaching out and for choosing Catherine Deane!  The “dress name/item” is such a gorgeous choice ?   Please see below the sizes guides fo...
Tue, 28 Dec, 2021 at 1:09 PM